Shipping Policy
Last Updated: March 16, 2026
Thank you for shopping with Crownstone Luxury. This Shipping Policy explains how orders placed through our website https://crownstoneluxury.us/ are processed, shipped, and delivered.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on:
Weekends
Public holidays
If we experience a high volume of orders, processing may be slightly delayed. In such cases, customers will be notified via email.
2. Shipping Time
Estimated delivery times depend on the destination and shipping method selected at checkout.
Typical delivery times:
United States: 5–10 business days
International Orders: 7–20 business days
Please note that delivery times are estimates and may vary depending on the shipping carrier and external factors.
3. Shipping Fees
Shipping fees are calculated at checkout based on:
Delivery location
Shipping method selected
Package weight and size
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number to monitor the delivery status of your package.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
Delivery may be delayed or returned to us.
Additional shipping fees may apply for reshipping the package.
6. Lost or Stolen Packages
Crownstone Luxury is not responsible for packages lost or stolen after they have been marked as delivered by the shipping carrier.
If your package is marked as delivered but you have not received it, please contact the shipping carrier directly.
7. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
Your order number
Photos of the damaged item
Photos of the packaging
Once verified, we will arrange a replacement or refund where applicable.
8. International Shipping
For international orders:
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Customs processing may delay delivery times.
We recommend checking your country’s import regulations before placing an order.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Crownstone Luxury
Website: https://crownstoneluxury.us/
Email: support@crownstoneluxury.us