Refund and Returns Policy

Refund and Returns Policy

Last Updated: March 16, 2026

At Crownstone Luxury, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

This Refund and Returns Policy explains how returns, refunds, and exchanges are handled for purchases made through our website:
https://crownstoneluxury.us/

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be made within 14 days of receiving your order.

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be returned in its original packaging with all tags and accessories included.

  • Proof of purchase (order confirmation or receipt) is required.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Items damaged due to misuse or improper handling

3. Return Process

To start a return, please follow these steps:

  1. Contact our support team at support@crownstoneluxury.us.

  2. Provide your order number and reason for return.

  3. Our team will provide instructions and the return address.

  4. Ship the item back using a trackable shipping method.

Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

Once verified, we will arrange a replacement or full refund at no additional cost.

5. Refunds

Once we receive and inspect the returned item:

  • You will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed to the original payment method.

Refund processing time:

  • 5–10 business days depending on your bank or payment provider.

Shipping fees are generally non-refundable unless the return was due to our error.

6. Exchanges

We replace items only if they are:

  • Defective

  • Damaged

  • Incorrect

To request an exchange, contact us at support@crownstoneluxury.us.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card provider (processing times may vary).

  3. Contact your bank for additional processing time.

If you still have not received your refund, contact us at support@crownstoneluxury.us.

8. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Crownstone Luxury
Website: https://crownstoneluxury.us/
Email: support@crownstoneluxury.us

 

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